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2013-12-30 | Important Notice: Domains Policy Change; effective 1st January 2014

This notice is reminder of several policy updates mandated by the Internet Corporation of Assigned Names & Numbers (ICANN - that come into force 1st January 2014.

The Registrar Accreditation Agreement for registrars was updated, as announced in the summer. This update contained specific changes that we must comply with and these changes enforce practices such as ensuring correctly formatted email addresses and telephone numbers:

1. From 1st January 2014 there is an increased requirement for accurate address registrant data. ICANN mandate that registrant addresses are correctly formatted for the country or territory as defined by the Universal Postal Union (UPU) addressing format templates, the S42 address templates or other standard formats. Address data submitted through your Customer Administration Panel will need to be compliant to these standards.

2. ICANN have specified that we must now verify the Registrant email address associated with all gTLD domain name registrations (Contact Verification). This is to take place with any new email addresses and/or first or last names associated with a domain. As this is a change to the standard practice we will implement that as follows:

a. As of January 1st 2014 all new gTLD registrations processed will require contact verification. As such we will send you an email with the following instructions:
i. The registrant must verify their Registrant information and email address within 15 days of receiving the notification.
ii. Clicking the link within the email will deem the Registrant as verified.
iii. ICANN mandate that if verification does not take place within a 15 day period we must interrupt DNS. This process will take 24-48 hours to be revoked when verification does take place, so it is important to you realise the consequence of failing to verify within this 15 day period. If interruption takes pace after 15 days, a generic holding page with verification instructions on how to reinstate the DNS to its prior settings will be displayed on the root domain and www DNS records.
iv. Once a contact is verified all registrations using that same contact are considered verified and are not subject to the verification process.

b. ICANN have deemed this process necessary whenever a Registrant changes any of the following details:
i. Registrant First Name
ii. Registrant Last Name
iii. Registrant Email Address

This validation is therefore applicable to any domain contact modification (of the above details) and all inbound domain name transfers. The process for verification is as per 2.a. above.

As part of the ICANN policy changes it's our duty to provide you with two direct links to ICANN webpages that provide registrants with additional and important information for them:
- ICANN webpage detailing registrant educational information:
- Registrants' Benefits and Responsibilities Specification: